Solid 10k or 14k gold items will not oxidize or tarnish under normal conditions. To keep your 14k gold piece in good shape, you can safely clean it with a non-abrasive jewelry cleaner or with a dish soap and water mix. After cleaning, be sure to rinse completely and blot dry with a chamois cloth. Avoid extreme heat and open flame. Do not use cream-based jewelry cleaners on gold as they may contain harsh abrasives that will scratch the surface of the gold.

Our gemstones are sustainably sourced through natural mining or laboratory growth. To keep your gemstones clean and sparkly, safely clean them with a non-abrasive jewelry cleaner or with a dish soap and water mix. Do not let your items glide across any hard surfaces as this can scratch the gemstones.

When you take off your fine jewelry, store it in the jewelry pouch or jewelry box.

Our solid 10k or 14k gold items will not oxidize or tarnish under normal conditions.

Yes. We cover basic repairs and manufacturing defects for three years from the date of purchase. Please retain your sales receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from www.elineejewelry.com. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty. If your item is no longer under warranty, we are happy to assess the damage and give you a cost of repair prior to moving forward. We want you to continue to enjoy your Elinee jewelry.

Yes. Contact us at assistance@elineejewelry.com and we will happily assist you.

Jewelry that is damaged due to excessive wear or abuse will not be covered by our warranty. Jewelry repairs performed by any other jeweler will void this warranty. Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan. Our warranty does not cover theft, loss, abuse or accidental damage.